BigHitBuda.com wants to ensure that all our customers' needs are being met. Please double check your order before placing it. All sales not received back within 30 days are final. Returns must be sent with a tracking number so that you can evidence the return was actually received, in case of a dispute. Returns must also follow our return instructions which we will send you via email. Returns that do not follow proper return instructions, or where packages are simply delivery refused (without our prior written agreement) will be charged an extra $ 10.00 return charge due to increased return processing costs and packages being returned to the wrong return processing address.

If you receive an order that is defective we will replace the unit with a new one if it is defective out of the box. BigHitBuda.com does not pay return shipping charges for either defective or return goods. If you want more information including specific terms on a particular order, please e-mail us at bhbstore@bighitbuda.com. None of this should be a problem, of course. Order what you need and that is what you will receive!

Delivery

We do our best to deliver on time. In most cases you will hear from us if we can't ship your order in 24 hours. Your order will be sent to you via USPS in most cases unless other arrangements are made.

Please keep all packing material, documentation, etc. in the event your product does have to be returned. Customer must pack defective items being returned completely, as if they were new and in working condition.

To return an item, please contact our Customer Service department at 309.846.3187 and request a Return Merchandise Authorization (RMA) number.

Digital Downloads

Digital files like E-Music are available for download directly at Tha Hit Shop upon successful completion of the payment process. You will have a three(3) day window to download your purchase and up to three trys to have a successful download before the download link is made unavailable.

A download link will appear right after payment or you may log into your account and download the file. If you experience problems with your download, contact customer service at bhbstore@bighitbuda.com.

Currently, BigHitBuda.com does not accept international orders.

RISK OF LOSS All items purchased from BigHitBuda.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.