BigHitBuda.com Shipping and Returns:
BigHitBuda.com wants to ensure that all our customers' needs are being met.
Please double check your order before placing it. All sales not received back
within 30 days are final. Returns must be sent with a tracking number so that
you can evidence the return was actually received, in case of a dispute.
Returns must also follow our return instructions which we will send you via
email. Returns that do not follow proper return instructions, or where packages
are simply delivery refused (without our prior written agreement) will be
charged an extra $ 10.00 return charge due to increased return processing costs
and packages being returned to the wrong return processing address.
If you receive an order that is defective we will replace the unit with a new
one if it is defective out of the box. BigHitBuda.com does not pay return
shipping charges for either defective or return goods. If you want more
information including specific terms on a particular order, please e-mail us at
bhbstore@bighitbuda.com. None of this should be a problem, of course. Order
what you need and that is what you will receive!
Delivery
We do our best to deliver on time. In most cases you will hear from us if we
can't ship your order in 24 hours. Your order will be sent to you via USPS in
most cases unless other arrangements are made.
Please keep all packing material, documentation, etc. in the event your product
does have to be returned. Customer must pack defective items being returned
completely, as if they were new and in working condition.
To return an item, please contact our Customer Service department at
309.846.3187 and request a Return Merchandise Authorization (RMA) number.
Digital Downloads
Digital files like E-Music are available for download directly at Tha Hit Shop upon successful
completion of the payment process. You will have a three(3) day window to download your
purchase and up to three trys to have a successful download before the download link is
made unavailable.
A download link will appear right after payment or you may log into your account and download
the file. If you experience problems with your download, contact customer service at
bhbstore@bighitbuda.com.
Currently, BigHitBuda.com does not accept international orders.
RISK OF LOSS
All items purchased from BigHitBuda.com are made pursuant to a shipment
contract. This means that the risk of loss and title for such items pass to you
upon our delivery to the carrier.
CHANGES IN POLICY
Any changes in the Shipping and Returns Policy will be posted on this website
in a timely manner.